Shipping & Returns
Last updated: 11 September 2026 · Shanghai Wusuo Intelligent Technology Co., Ltd.
This page explains how orders are shipped by Shanghai Wusuo Intelligent Technology Co., Ltd. and how returns are handled. We are a B2B supplier: we sell wholesale quantities and single-unit samples to business buyers. This website does not offer retail consumer orders or consumer checkout.
1. Trade terms
Unless agreed otherwise in writing, wholesale orders are quoted on FOB or CIF terms (Incoterms® 2020). Import duties, taxes, customs clearance and any local product registration requirements are the responsibility of the buyer.
2. Sample orders
| Payment | Paid in full in advance via PayPal invoice |
| Dispatch | Within 3–5 business days after payment is received |
| Shipping method | Air freight or international courier (door to door) |
| Estimated transit | 7–15 days, depending on destination and customs clearance |
The sample fee is refundable as a credit against your first wholesale order.
3. Wholesale orders
- Production lead time is counted from receipt of the deposit and confirmation of artwork, packaging and specifications.
- Shipment is by sea (FCL or LCL) unless agreed otherwise; typical transit time is 20–35 days port to port.
- The buyer is responsible for import clearance, duties and taxes.
- Inspection documents and packing list are provided before shipment.
4. Returns
Nothing in this policy limits any right you may have under mandatory consumer protection law. Goods are sold under these terms to business buyers for commercial use. If you are a consumer resident in the EU or the UK, you may have a statutory right to withdraw from the contract within 14 days of delivery and a statutory guarantee of conformity; where mandatory consumer law applies, those statutory rights prevail over the periods stated below.
- Samples: you may request a return within 7 days of receipt, provided the unit is unused and in its original packaging. Return shipping is paid by the buyer unless mandatory consumer law requires otherwise. Please contact us before shipping anything back.
- Wholesale orders: handled strictly in accordance with the signed sales contract.
- Quality issues: please send photos or a short video within 7 days of receipt. We will agree on replacement units or spare parts, normally shipped together with your next order.
5. Warranty
Products carry a 12-month warranty against manufacturing defects, counted from the date the goods arrive at the destination port or 15 months from the date of shipment, whichever occurs first. Spare parts are supplied with subsequent orders. Consumables, wear parts, and damage caused by misuse, unauthorised repair or an unsuitable power supply are excluded. Where mandatory consumer law in the buyer’s or end user’s country grants a longer guarantee of conformity, that statutory guarantee prevails.
6. What we are not responsible for
- Delays caused by customs inspection, port congestion, strikes or other events outside our reasonable control.
- Import restrictions, certification requirements or product registration in the buyer’s market — the buyer must confirm these before ordering.
- Damage occurring in transit after the goods have been handed over in accordance with the agreed trade term; please claim with the carrier.
7. Questions
Email our inquiry form or use the form on our inquiry page.